You will be asked to sign a contract with us when we agree to take your order. This is to protect everyone involved in case something goes wrong. The terms in the contract have been listed for preview below so you know what you're getting into before you place your order.
THE ORDERING PROCESS
Before you place your order, you must request a quote from us. You can do this here. We require full color, full body concept artwork unless you are requesting an artistic liberty piece. Your quote will be valid for 1 year from the date issued.
We may not be accepting new orders at the time you receive your quote, as we like to keep our queue relatively short to avoid excessive wait times for our clients. Watch our website, Twitter, and FurAffinity for opening announcements. We are only able to take a limited number of projects, so expressing interest in placing an order when we open may not guarantee your order is accepted if demand is high. This is something we cannot predict, but you should be prepared just in case! If this happens, we will select orders based on which designs we think will work especially well in our style.
After we accept your order, both parties (us and you) will sign a contract to confirm we both understand what is expected of us. The contract will detail any important dates, including deadlines and shipping dates, and amounts expected for deposits if you have requested a payment plan. After the contract is signed, you must make your first payment, the 30% down payment, within 5 business days. This payment is for the purchase of the materials required to create your costume, and initial work hours. Only after the down payment is received will your project be added to our queue.
We accept payments via Paypal and Square. You are not responsible for any fees and do not need to add extra to cover them! If you want to add extra, you are welcome to add a tip.
If you agree to make your down payment and it does not arrive within 5 business days, your order will be cancelled and you will have to wait for us to open again. If you place an order and fail to pay twice, you will be blacklisted.
Once we receive your down payment we will order materials for your costume, including samples if necessary, and work will begin.
We may not be accepting new orders at the time you receive your quote, as we like to keep our queue relatively short to avoid excessive wait times for our clients. Watch our website, Twitter, and FurAffinity for opening announcements. We are only able to take a limited number of projects, so expressing interest in placing an order when we open may not guarantee your order is accepted if demand is high. This is something we cannot predict, but you should be prepared just in case! If this happens, we will select orders based on which designs we think will work especially well in our style.
After we accept your order, both parties (us and you) will sign a contract to confirm we both understand what is expected of us. The contract will detail any important dates, including deadlines and shipping dates, and amounts expected for deposits if you have requested a payment plan. After the contract is signed, you must make your first payment, the 30% down payment, within 5 business days. This payment is for the purchase of the materials required to create your costume, and initial work hours. Only after the down payment is received will your project be added to our queue.
We accept payments via Paypal and Square. You are not responsible for any fees and do not need to add extra to cover them! If you want to add extra, you are welcome to add a tip.
If you agree to make your down payment and it does not arrive within 5 business days, your order will be cancelled and you will have to wait for us to open again. If you place an order and fail to pay twice, you will be blacklisted.
Once we receive your down payment we will order materials for your costume, including samples if necessary, and work will begin.
PAYMENT PLANS
We prefer not to have to deal with payment plans, but are willing to accept payment plans over at most a 6-month period, with the 30% down payment in month 1, and at least 14% per month over the following 5 months until fully paid.
Deadlines for each monthly payment will be detailed in your contract. If you miss a payment, work will stop on your costume until you resume payments, and the deadlines, shipping and delivery dates agreed in your contract will no longer be valid.
Deadlines for each monthly payment will be detailed in your contract. If you miss a payment, work will stop on your costume until you resume payments, and the deadlines, shipping and delivery dates agreed in your contract will no longer be valid.
SHIPPING
Shipping costs are not included in your quote. You will be expected to reimburse us for the amount shown on the shipping receipt we provide. Within the United States, you can expect shipping to cost approximately $50-70; outside the United States shipping rates will vary depending on your location. We will give you an estimate when your costume is completed. This will include full insurance in case your costume is lost or damaged in transit. We are not responsible for any courier delays, but will always select the shipping service with which we have experienced the least issues.
We also offer convention pickup at events we attend, but you are responsible for any additional luggage costs incurred by us to transport your costume, and you will be expected to reimburse us for these costs when you pick up your costume.
International clients: please be aware of your country's import & customs fees before you order. These are your responsibility! We are required by law to declare the full value of your costume.
We also offer convention pickup at events we attend, but you are responsible for any additional luggage costs incurred by us to transport your costume, and you will be expected to reimburse us for these costs when you pick up your costume.
International clients: please be aware of your country's import & customs fees before you order. These are your responsibility! We are required by law to declare the full value of your costume.
REPAIRS & REFUNDS
We do not accept returns or offer full refunds after work has started on your costume.
If you must cancel your order after deposits have already been made, we will:
Your costume comes with a 60-day warranty. If any part of your costume malfunctions within 60 days of delivery, we will accept and repair the damaged part(s) free of charge. We reserve the right to refuse requests for complimentary repairs if we suspect the damage is caused by intentional mistreatment, excessively rough handling of your costume, or normal wear-and-tear (eg. wearing your costume every day).
If you must cancel your order after deposits have already been made, we will:
- Ship both completed and partially completed parts of your costume, and all materials purchased for your costume to the address provided in your contract;
- Deduct the cost of materials, shipping incurred in step 1, a cancellation fee of 5% and completed work hours at a rate of $20.00/hr from the total sum paid by you;
- Refund any remaining sum after step 2.
Your costume comes with a 60-day warranty. If any part of your costume malfunctions within 60 days of delivery, we will accept and repair the damaged part(s) free of charge. We reserve the right to refuse requests for complimentary repairs if we suspect the damage is caused by intentional mistreatment, excessively rough handling of your costume, or normal wear-and-tear (eg. wearing your costume every day).
COPYRIGHT
We reserve the right to display photographs of your costume on our website and social media as an example of our work.
studio pinali
Copyright © 2017